FAQ

Cherrybrook Frequently Asked Questions

 

Are Gift Certificates available?

Don't know what to order for that friend or special someone that may be difficult to buy for? Cherrybrook Gift Cards are available in any denomination. The perfect size for any animal lover! Cherrybrook Gift Cards can be redeemed at any of our Retail Store Locations, Online or at Dog Shows.

 

What methods are available to place orders?

Customers may place an order any one of four ways:

1. Visit our website at www.cherrybrook.com

2. Phone orders may be placed:

     Monday – Friday 8am-6pm EST

     Toll Free within the contiguous United States 800-524-0820

     Outside contiguous United States 908-689-7979 (country code 011)

3. Fax orders to 908-689-7988 (country code 011)

4. Mail orders to:

     Cherrybrook

     181 Bronico Way

     Phillipsburg, NJ 08865

 

What Payment Options are available?

All orders must be prepaid. Sorry, no C.O.D.

Credit Card: We accept Visa, MasterCard, American Express and Discover. Please include expiration date, name as it appears on the card and the 3 digit security code on the back of the card.

Check or Money Orders: Orders being paid by check can be held for up to 10 business days until the check clears.

 

When is the Customer Service Department Available?

Our Customer Service Department is available Monday - Friday from 8:00am to 6:00pm (East Coast Time) by phone or via email: custserv@cherrybrook.com

 

Does Cherrybrook have a retail location?

Cherrybrook has three retail stores located in Bedminster, NJ; Garwood, NJ and Washington, NJ. Please visit our Cherrybrook Stores page for store hours and directions. 
  

Prices are subject to change without notice.

ALTHOUGH EVERY PRECAUTION IS TAKEN, SOME ERRORS DO OCCUR. WE RESERVE THE RIGHT TO CORRECT ANY SUCH ERRORS AS WE DEEM NECESSARY.

 Is Cherrybrook involved with any Philanthropic Endeavors?

Cherrybrook is a member of numerous organizations and foundations created to improve the lives and health of animals, such as the American Kennel Club Canine Health Foundation. A portion of each purchase is donated to improve the quality of life for animals and their owners. Our products are field tested by charitable animal organizations to insure their practicality and functionality.

 

Do you "sell" my name or address information?

Cherrybrook takes pride in protecting our customer's privacy by not selling our mailing list or e-mail list. You can feel confident that your name will not be entered into a barrage of databases when you do business with us.

 

What is Cherrybrook's Website Cookies Policy?

Enabling your browser's cookies setting is required while shopping at the Cherrybrook web site. This cookie information is used to maintain the shopping cart in a session. Normally this type of cookie (session cookie) will be removed from computer memory as soon as your browser is closed. Cherrybrook does not use cookies to store security-sensitive information such as E-mail address, User Id, password, and credit card number. If your browser's cookie setting is turned off, you may not be able to put items into your shopping cart. More information about cookies:

Description of Cookies
http://support.microsoft.com/default.aspx?scid=kb;en-us;260971

 

Understanding cookies
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sec_cook.mspx

Bongo - Global Shipping
blah blah

custom ecommerce web design by ECommerce Partners