Return Policy

Your complete satisfaction is important to us!

You may contact Cherrybrook Customer Service by phone or email

Call Toll Free: 1-800-524-0820 M-F 8:00am-6:00pm EST

Email: custserv@cherrybrook.com (reference “return” and your order # in subject area)

RETURN/EXCHANGE POLICY

You may return/exchange most items* within 30 days of receipt of your order for a full refund or exchange provided the items are in their original packaging and are in new and resalable condition.

Between 30 and 90 days of receipt of your order you may return/exchange most items* and receive a Cherrybrook Gift Card in the amount of the return provided that the items are returned in their original packaging and are in new and resalable condition.

A manufacturer’s restock fee may apply to Breed Specific and other items drop shipped to you directly from the manufacturer

Return Shipping Fees are refundable only in the event of the following:

  • Manufacturer’s defect
  • Items shipped in error
  • Damaged product shipped
  • Items damaged in shipping

If this is the case with the items you are returning please contact Customer Service to request a return shipping label and a Return Authorization #.

If items were damaged in shipping Customer Service will take corrective action based on the extent of the damage. You will be required to retain all packaging so that a shipping claim can be processed. If merchandise is received damaged or defective we request that you call Customer Service within 10 days of receipt as damaged shipping claims are time sensitive.

*Non Returnable Items:

  • DVD’s
  • Books
  • Used and chewed toys, unless they are being returned due to manufacturer defect.
  • Flea and Tick Topical Treatments
  • Personalized items, unless there was an error on our or the manufacturer’s part in how the item was personalized.
  • Holiday items may not be returned after the Holiday or Season for which they were purchased.
  • Items covered by Manufactures’ Warranty** cannot be returned or exchanged after 30 days of receipt.

Items Covered by **Manufacturer’s Warranty**

Many of the products we distribute including Dryers, Clippers, Grooming Tables and Crates carry a Manufacturer’s Warranty. You will need to contact the manufacturer for repair or replacement as instructed by the Manufacturer’s Warranty documentation accompanying the product.

If you are not sure whether the product you wish to return/exchange as damaged or defective is covered by a manufacturer’s warranty please contact Customer Service and one of our Customer Service representatives will be able to advise you and instruct you as to the procedures you need to follow.

Drop Shipped Item Return

Drop shipped items are designated as such on your packing slip.

A restocking fee may apply to Drop Shipped items.

If you wish to return a to Drop Shipped item please contact Customer Service for specific information regarding processing of your return.

Breed Specific Item Return

Many of our Breed Specific items are made to order and drop shipped directly from the manufacturer.

Most are non returnable or have a restocking fee applied by the Manufacturer.

Please contact Customer Service for specific information regarding returning Breed Specific items.

Return/Exchange Instructions:

1.    1.  In order to process your return/exchange, complete the Return Form provided on the back of your Packing Slip.

If you do not have a copy of the Return Form you can download and print one by clicking on Return Form.

2.    2.  Enclose the Return Form along with the items you are returning.

3.    3.  Items returned should be shipped to the following address:

Cherrybrook Premium Pet Supplies

Attn: Customer Service- Return

181 Bronico Way

Phillipsburg, NJ 08865

Please allow up to three weeks to process refunds or credits.

Cherrybrook is not responsible for returns mis-delivered or damaged in transit.

Outbound shipping charges may apply to exchanges.

Helpful Hints for Returning Products:

1.    1.  Wrap Package securely, including packing materials for delicate items.

2.    2.  Be sure to reference Customer Service-Return on the address label- this will assure that your return reaches Customer Service as soon as it arrives.

3.    3.  For your protection, we recommend that you use UPS or Insured Parcel Post for shipment and save your shipping receipt and your tracking information until your return is processed.

Please contact our Customer Service Department with any questions concerning our Return/Exchange Policy or the status of your return/exchange.

Our Customer Service Team is happy to assist you.

You may contact Customer Service by phone or email:

Call toll free: 1-800-524-0820 M-F 8:00am-6:00pm EST

Email: custserv@cherrybrook.com-reference “Return” and your order number in the subject area.

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