null

Cherrybrook Pet Supplies

FAQ

Typographical Errors and Inaccuracies

This website may contain typographical errors or inaccuracies which may not be complete or current. Cherrybrook.com therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

What methods are available to place orders?

Customers may place an order any one of four ways:

1. Visit our website at www.cherrybrook.com
2. Phone orders may be placed:
    Monday – Friday 8am-6pm EST
    Toll Free within the contiguous United States 800-524-0820
    Outside contiguous United States 908-329-2490 (country code 011)
3. Fax orders to 908-329-2668 (country code 011)
4. Mail orders to:

    Cherrybrook
    165 Howard Street
    Phillipsburg, NJ 08865

What Payment Options are available?

All orders must be prepaid. Sorry, no C.O.D.

Credit Card: We accept Visa, MasterCard, American Express and Discover. Please include expiration date, name as it appears on the card and the 3 digit security code on the back of the card.

When is the Customer Service Department available?

Our Customer Service Department is available Monday - Friday from 8:00am to 6:00pm (East Coast Time) by phone or via email: support@cherrybrook.com

Does Cherrybrook have a retail location?

Cherrybrook has five retail stores located in Bedminster NJ, Garwood NJ, Livingston NJ, Phillipsburg NJ, and Washington NJ. Please visit our Cherrybrook Stores page for store hours and directions.

Prices are subject to change without notice

ALTHOUGH EVERY PRECAUTION IS TAKEN, SOME ERRORS DO OCCUR. WE RESERVE THE RIGHT TO CORRECT ANY SUCH ERRORS AS WE DEEM NECESSARY.

Is Cherrybrook involved with any Philanthropic Endeavors?

Cherrybrook is a member of numerous organizations and foundations created to improve the lives and health of animals, such as the American Kennel Club Canine Health Foundation. A portion of each purchase is donated to improve the quality of life for animals and their owners. Our products are field tested by charitable animal organizations to insure their practicality and functionality.

Do you "sell" my name or address information?

Cherrybrook takes pride in protecting our customer's privacy by not selling our mailing list or e-mail list. You can feel confident that your name will not be entered into a barrage of databases when you do business with us.

What is Cherrybrook's Website Cookies Policy?

Enabling your browser's cookies setting is required while shopping at the Cherrybrook web site. This cookie information is used to maintain the shopping cart in a session. Normally this type of cookie (session cookie) will be removed from computer memory as soon as your browser is closed. Cherrybrook does not use cookies to store security-sensitive information such as E-mail address, User Id, password, and credit card number. If your browser's cookie setting is turned off, you may not be able to put items into your shopping cart.

Why am I being charged a Sales Tax?

Unless otherwise noted, items are subject to sales tax in AR, AZ, CA, CO,CT, GA, HI, IA, ID, IL, IN, KY, LA, MA, MD, MI, MN, MS, MO, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA, WV, WI and WY.

In states imposing sales/use taxes, your purchase is not exempt from taxation solely because it was made online.

Keep in mind that many states require consumers to file a sales/use tax return each year to report all of their taxable purchases that were not taxed. You can learn more about filing these returns from your taxing authority.

Why was the discount not applied to my order?

Many of our sales require a coupon code that needs to be entered manually at checkout. Coupon codes will be listed on the banner, in your email, or on our social pages.

Some discounts may require an order minimum which is calculated on product total before shipping/sales tax charges.

Can I get the discount if an item I previously purchased is now on sale?

 No, sales and discounts do not apply to previous purchases.

The product I want to purchase is on sale but out of stock, can I get the discount when it’s back in stock?

Discounts are only valid on in-stock merchandise, while supplies last.

Can I use a coupon code more than once? 

There is a limit of one coupon code use per customer.